vs55 Privacy Policy

1 Introduction

vs55 operates Bangladesh's trusted online betting and casino platform, accessible at https://vs55.io. This Privacy Policy describes how vs55 ("we", "our", "us") collects, processes, stores, and protects the personal data of every individual ("you", "your", "Player") who registers an account, visits our website, or interacts with our services in any way.

We take our obligations regarding personal data seriously. Our platform is built on a foundation of transparency: we will never collect data we do not need, we will never sell your personal information to third-party advertisers, and we will always tell you clearly what we are doing with your data and why.

This Privacy Policy should be read alongside our Terms & Conditions, which together form the complete legal framework governing your use of vs55. By registering an account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy in its entirety.

2 Data We Collect

vs55 collects only the personal data that is genuinely necessary to deliver our services safely, fairly, and in compliance with applicable obligations. The categories of personal data we collect are set out below.

2.1 Identity and Registration Data

When you create a vs55 account, we collect the information you provide during the registration process, including your full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), email address, and mobile phone number. This data is used to establish and maintain your account identity.

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect copies of government-issued identity documents, including National Identity Cards (NID), passports, or driving licences. We may also collect proof-of-address documents such as utility bills or bank statements dated within the past three months. This data is collected only when required to verify your identity prior to processing your first withdrawal or when our risk systems flag an account for review.

2.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your vs55 account, including deposit amounts, withdrawal requests, payment method references (bKash account numbers, Nagad wallet numbers, Rocket account references, Upay identifiers, and bank account details where applicable), transaction timestamps, and transaction status records. We do not store full payment card numbers; only masked references and tokens provided by our payment processing partners are retained.

2.4 Betting and Gaming Activity Data

We maintain a complete record of your betting and gaming activity on vs55. This includes the games you have played, bet amounts, wager outcomes, bonus redemptions, session durations, and responsible gaming tool usage (such as deposit limit adjustments and self-exclusion requests). These records are essential for dispute resolution, fraud prevention, and the delivery of a personalised service.

2.5 Technical and Device Data

When you access vs55, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, language settings, referring URL, and session timestamps. This data is used for security monitoring, platform optimisation, and fraud detection purposes.

2.6 Communications Data

We retain records of all communications between you and vs55, including live chat transcripts, email correspondence, and support ticket submissions. These records are kept to ensure continuity of service, to resolve disputes accurately, and for staff training and quality assurance purposes.

2.7 Marketing Preference Data

If you have opted in to receive marketing communications from vs55, we retain a record of your marketing preferences and the communications we have sent to you, including promotional emails, SMS notifications about BPL season offers, Eid promotions, and other Bangladesh-market campaigns. You may update your marketing preferences at any time from your account dashboard or by contacting our support team.

3 How We Collect Data

vs55 collects personal data through the following methods:

• Directly from you: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automatically during platform use: Technical and device data collected by our servers and analytics systems whenever you access the vs55 website or mobile platform, including via cookies and similar technologies (see Section 7).
• From payment service partners: Transaction confirmation data and payment status information from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other financial service providers you use to transact with vs55.
• From identity verification services: Where we use third-party KYC verification providers to cross-reference identity documents against authoritative data sources, we receive a verification result and may receive supplementary identity data from those providers.
• From fraud prevention and risk management systems: Our platform integrates with third-party fraud detection services that may provide risk scores, device fingerprinting results, and geographic location data derived from your IP address.

4 Legal Basis for Processing

vs55 processes your personal data on the following legal bases, depending on the purpose for which the data is being used:

• Contractual necessity: Processing that is necessary to perform the contract between you and vs55 — specifically, to operate your account, process your transactions, settle your bets, and deliver our gaming services. Without this processing, we cannot provide our services to you.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification requirements, anti-money laundering (AML) checks, age verification, and the retention of financial transaction records for the legally mandated period.
• Legitimate interests: Processing carried out for purposes that reflect the legitimate interests of vs55, such as fraud detection, platform security monitoring, network and information security, and the improvement of our services, provided those interests are not overridden by your fundamental data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — most notably the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 How We Use Your Data

vs55 uses the personal data we collect for the following clearly defined purposes:

5.1 Account Management and Service Delivery

We use your registration data and account activity data to create and maintain your vs55 account, process your deposits and withdrawals, settle your bets and game outcomes, deliver bonus offers you have qualified for, and provide you with access to all features of the vs55 platform.

5.2 Identity Verification and Age Confirmation

We use KYC data to confirm that you are who you say you are, that you are at least 21 years of age, and that your payment methods are registered in your own name. This verification protects both you and vs55 from fraud and ensures compliance with age restriction obligations.

5.3 Fraud Prevention and Security

We use technical data, transaction data, and behavioural signals from your account activity to detect and investigate suspected fraud, money laundering, match-fixing, bonus abuse, multi-accounting, and other prohibited activities. Where a security concern is identified, your account may be temporarily suspended pending investigation.

5.4 Customer Support

We use your registration data, account history, transaction records, and communications history to provide accurate and efficient customer support. Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays, via live chat and email at [email protected].

5.5 Responsible Gaming Monitoring

We use your gaming activity data, deposit patterns, session duration records, and responsible gaming tool usage to identify Players who may be experiencing gambling-related difficulties. Where our monitoring systems flag concerning patterns, a member of our responsible gaming team may reach out proactively. This processing is carried out in your interests and is a core part of our commitment to safe gambling in Bangladesh.

5.6 Platform Improvement and Analytics

We use aggregated and anonymised technical data and platform usage data to understand how Players interact with vs55, identify areas for improvement, optimise platform performance, and develop new features. Individual Players are not identified in this analytical processing.

5.7 Marketing Communications

Where you have provided consent, we use your contact details and preference data to send you promotional communications about vs55 offers, seasonal promotions (including BPL season, Eid, Pohela Boishakh, and Victory Day campaigns), new game launches, and platform updates. You may opt out of marketing communications at any time.

5.8 Legal and Regulatory Compliance

We use your data as required to comply with applicable laws and regulations, including responding to lawful requests from regulatory authorities, law enforcement agencies, and courts of competent jurisdiction. We will always notify you of such requests unless we are legally prohibited from doing so.

6 Data Sharing & Third Parties

vs55 does not sell, rent, or trade your personal data to third parties for their own commercial or advertising purposes. We share your personal data only in the following strictly limited circumstances:

6.1 Payment Service Providers

We share the minimum necessary financial data with our payment partners — bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks — solely for the purpose of processing your deposits and withdrawals. These partners receive only the transaction data necessary to complete each payment and are contractually prohibited from using that data for any other purpose.

6.2 Identity and KYC Verification Partners

Where we use third-party KYC verification service providers, we share your identity document data with those providers solely for the purpose of verifying your identity. All KYC partners are required to maintain data security standards equivalent to those applied by vs55 and to delete or return identity documents once verification is complete.

6.3 Game Studio and Content Partners

Our game studio partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — may receive a pseudonymous player identifier and session token to deliver their games within the vs55 platform. These partners do not receive your name, contact details, or financial data.

6.4 Fraud Prevention and Risk Management Partners

We share technical data (such as device fingerprints and IP addresses) with fraud detection and risk management service providers to protect the platform and all Players from fraudulent activity. These providers are contractually bound to process data only on our documented instructions.

6.5 Legal and Regulatory Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, where disclosure is necessary to protect the rights or safety of vs55, our Players, or the public, or where disclosure is required to enforce our Terms & Conditions.

7 Cookies & Tracking Technologies

vs55 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit a website. They allow us to recognise your browser, remember your session state, and deliver a consistent experience.

7.1 Essential Cookies

These cookies are strictly necessary for the vs55 platform to function. They manage your login session, maintain your account state during a visit, and protect the platform from cross-site request forgery (CSRF) attacks. Essential cookies cannot be disabled without breaking core platform functionality.

7.2 Performance and Analytics Cookies

These cookies collect anonymised data about how Players use vs55 — such as which pages are visited most frequently and whether error messages are encountered. This data is used exclusively to improve platform performance and usability. No personally identifiable information is transmitted via performance cookies.

7.3 Functional Cookies

Functional cookies remember choices you have made on the platform — such as your preferred language settings, display preferences, or responsible gaming reminder intervals — so that you do not need to reconfigure these settings on each visit.

7.4 Marketing and Tracking Cookies

Where you have given consent, vs55 may use marketing cookies to track your interaction with promotional communications and to measure the effectiveness of our campaigns. Marketing cookies are not placed without your prior consent, and you may withdraw consent at any time by updating your cookie preferences in your account settings.

8 Data Retention

vs55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Anonymised data (from which no individual can reasonably be identified) may be retained indefinitely for statistical and analytical purposes.

9 Data Security

vs55 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The principal security measures we maintain include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the vs55 platform is encrypted using TLS 1.3 with 256-bit AES cipher suites. This ensures that your login credentials, personal data, and financial information cannot be intercepted in transit.
• Encryption at rest: Sensitive personal data stored on vs55's servers — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within vs55's systems is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication: vs55's internal systems require multi-factor authentication for all staff accessing player data. Players are also encouraged to enable OTP-based two-step verification for their own accounts.
• Penetration testing: vs55 conducts regular security assessments, including independent penetration testing, to identify and remediate vulnerabilities in our platform infrastructure before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, vs55 will notify affected Players within 72 hours of becoming aware of the breach, providing clear information about the nature of the incident, the data affected, and the steps we are taking in response.

10 Your Rights

As a vs55 Player, you hold the following rights in relation to your personal data. These rights may be exercised at any time by submitting a written request to [email protected]. vs55 will respond to all valid rights requests within 30 days of receipt.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request", including your registered name and account email address so that we can verify your identity before processing your request. There is no charge for exercising your rights. We may need to ask for additional identification if we are unable to verify your identity from the information provided.

11 Children & Minors

vs55 is strictly an adults-only platform. Our services are intended exclusively for individuals who are aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21.

During the registration process, all applicants are required to confirm that they meet the minimum age requirement. Account applications from individuals who cannot satisfy this requirement are rejected. Where vs55 discovers — at any point — that a registered account belongs to an individual who was under 21 at the time of registration, the account will be immediately and permanently closed, all balances will be forfeited, and all personal data associated with the account will be deleted, except where retention is required for legal compliance purposes.

If you have reason to believe that a minor has registered an account on vs55, please contact us immediately at [email protected] with the subject line "Underage Account Report". We take every such report seriously and will investigate promptly.

12 Third-Party Links

The vs55 platform may, from time to time, contain references to third-party services — for example, references to the game studios whose titles we host (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or to payment service providers such as bKash and Nagad. Where such references include hyperlinks, those links direct you away from the vs55 platform and to websites that are operated independently by those third parties.

vs55 has no control over the content, privacy practices, or data handling policies of third-party websites. We are not responsible for the privacy practices of any website other than vs55.io. We encourage you to read the privacy policy of any third-party website you visit before providing any personal information. The inclusion of a reference to a third-party service on vs55 does not constitute an endorsement of that service's data practices.

13 Policy Updates

vs55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will:

• Update the "Effective Date" at the top of this document.
• Notify all registered Players by email to the address associated with their vs55 account at least 7 days before the updated policy comes into force.
• Display a prominent notice on the vs55 platform informing Players of the change and directing them to review the updated policy.

Your continued use of the vs55 platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must cease using the platform and contact our support team to arrange the closure of your account and withdrawal of any remaining balance before the revision takes effect.

We recommend that you review this Privacy Policy periodically — even if you have not received a notification — to stay informed about how vs55 is protecting your personal data. The current version of this policy is always available at https://vs55.io/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs55 handles your personal data, please contact our Data Protection team using the details below. All correspondence must be in English.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Policy Enquiry"
• Response time: Within 24 hours for general enquiries; within 30 days for formal data rights requests
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Time zone: Bangladesh Standard Time (BST, UTC+6)